Selected Work
Designing for an agent that doesn't exist yet
A B2B SaaS transitioning from document management to agentic automation.
Toward a single source of truth
Enterprise PLM implementation across 45 stakeholders, from fragmented spreadsheets to a single source of truth.
Listening to customers to rebuild the suit as a system
A declining category rebuilt through field research. Still in the range, still growing, years later.
Configuration design for an agentic system where a wrong rule is a silent failure
A B2B SaaS document processing product, anonymised. Sole designer, inherited mid-development.